We believe that you will be pleased with your purchase from IROON TECH. However, there might be chances when you need to return items to us. So what can we do when we meet this situation? Let us check below.

Items Damaged in Transit

If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:
1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area
Our sales manager will communicate with you for further information.

Items Faulty on Arrival

If your items are faulty on arrival, you have 7 working days in which you could inform us of the fault. You can show us pictures, videos, or screenshot of the wrong items you get. After talking with your sales manager, you can return back in their original packages, all accessories and documents should be included. After verification of the fault, we'll issue a replacement or full refund to you via your original payment account or your IROONTECH balance account. However, if a returned item is found no fault by our technicians we will resend the item to you. In this case, you will be responsible for the return freight.

Repair Policy in Warranty Period

If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.

Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. IROON TECH is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

Type of repair 

Applicable charges (Buyer)

What to do

Repairable situation(warranty repairment)

Return shipping fees

Return your defective IROONTECH items, free of damage and in its original condition,
please return the items to below address : 
Attn: Fu Yan Ping
Address: #1101, F/11, Yizhe Building, Yuquan RD, Nanshan District, Shenzhen,China 
City: Shenzhen
Zipcode: 518052
Country: China
Tel: +86-755-83000290

1.DOA (Dead on Arrival) Item
2.Defective Item, such as phones can not turn on, can not charge battery, touch screen stops touch function, Sim card can not be recognized.
3.Incorrect Item Received 

Un-repairable Situation

Return and reship fees

The IROONTECH Shop will send your items for repairing and will provide you with an estimate for additional costs when repairing

1.Unsatisfactory Products
2.Expired warranty or issues not covered by the Manufacturer’s Warranty.
3.Un-normal defective: 

Water Damage
1) Being dropped in water
2) Rain, fog or mist droplets 
3) Spilling liquid on the phone

Physical Damage
1) Broken LCD screen
2) Damage to housing
3) Broken charging port
4) Warped internal components Man-made damage, such as
a) Irregular operation
b) Dropped from high place

Please email below details to your sales manager's email address or This email address is being protected from spambots. You need JavaScript enabled to view it. after you send the defective items:
1.Tracking number
2.Returning back Product list
3.Fault details for each item
4.Original Order number in IROONTECH for each item

Thanks for your cooperation.

World Wide Shipping

Customer Support


Contact Us

#1101, F/11, Yizhe Building, Yuquan RD, Nanshan District,Shenzhen,China (Post Code: 518052)

Tel: +86-755-83000-290
Email: info@banana-pi.net
skype: tommytang0618

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